Deploy enterprise-grade sentiment analysis and NLP in 9 Indian languages. Score every customer interaction for sentiment, emotion, and intent in real time — and feed those insights directly into your CRM, ticketing system, and executive dashboards.
Score every customer interaction — call, chat, email, review, social post — for sentiment (positive/neutral/negative), emotion (anger, frustration, satisfaction), and urgency in real time.
Sentiment and intent analysis in Hindi, Tamil, Telugu, Kannada, Marathi, Bengali, Gujarati, Punjabi, and Malayalam — with domain-specific fine-tuning for your industry vocabulary.
Automatically identify what customers want (intent) and extract key entities — product names, order IDs, dates, locations, complaint categories — from unstructured text at scale.
Aggregate sentiment and intent data from all channels into a unified Voice of Customer dashboard. Track NPS drivers, complaint categories, emerging issues, and product feedback trends in real time.
Pipe sentiment scores and intent classifications directly into your CRM, ticketing system, or data warehouse — enriching every customer record with AI-generated intelligence.
All text processing happens on your infrastructure. No customer data sent to third-party cloud NLP APIs. Full DPDP Act compliance with configurable data retention and audit trails.